Both helplines are available 24 hours a day, 365 days a year, and ISWAN’s helpline officers speak several different languages including Filipino, Hindi and Russian.
ISWAN for Seafarers provides seafarers with instant access to ISWAN’s free, confidential, international helplines SeafarerHelp (for all seafarers and their families) and Yacht Crew Help (for professional yacht crew) via different channels including telephone (with a call-back option), e-mail and Live Chat. The app does not use data when open and seafarers can access support and resources at any time while at sea or ashore. ISWAN for Seafarers is a native app meaning it does not require an internet connection after the initial download (which has been minimised as much as possible to save on storage space). In addition, seafarers might not always know where to seek help or support if they are struggling or have a problem. Many seafarers often experience issues with internet connectivity at sea and expensive data packs can present a challenge for those on board. The International Seafarers’ Welfare and Assistance Network (ISWAN) has joined forces with The Shipowners’ Club to launch a new app, ISWAN for Seafarers.
Seafarers can now download a free mobile app which can be used offline to access help, information and support around the clock.
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